If you purchased the $2.48 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $2.48 free return + exchange protection at the original time of checkout or are a wholesale customer,  you will be responsible for the return shipping label fee. 

To be eligible for refund or exchange, items must be in the same condition as they were shipped. Please note: if items are returned unstrung,  they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 30 days after order date.  All chain for jewelry making is custom cut to measure per your order so we hope that you understand when we cannot offer a return for these.

 You can process a return or exchange here

Please allow 7days from the date your return is received for your refund/exchanged to be processed.

All returns must be:
-Have no signs of wear or damage
-In its original condition
-Strung as it was shipped.